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Our Newsletter


Shipping & Returns

RETURNS POLICY

The safety and well-being of our customers, partners, and teams are our top priority—always. We’re closely monitoring the changing landscape of COVID-19 so we can make the best decisions possible to support our people.

ALL SALES ARE FINAL.

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We offer UPS and USPS shipping for all domestic orders and USPS for international orders. In the case of P.O. boxes for domestic orders, we will use USPS Priority to ensure that your shipment is correctly received.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please ensure that the shipping address is complete and correct prior to placing and confirming the order. If there are any changes to be made to the shipping address after placing the order, UPS may render a charge of up to $18.

At our own discretion, we may upgrade your parcel without any costs or charges to you to ensure the quickest delivery.

When mailing with USPS First Class or Parcel Post, please note there is NO insurance coverage. We will do our utmost care to pack each and every one of our orders. Larkin Inc is not be liable for damages, lost or theft for orders shipped via USPS First Class and USPS Parcel Post. Shipping via USPS Priority and Express includes $50 of insurance for domestic shipments.

If you prefer to ship with insurance, please choose UPS as all UPS shipments are insured for the full value of your order.

Please also note that the shipping rates are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Larkin Inc is not responsible for taxes, customs fees, duties or other fees related to the importation of an order to a foreign country.

CURBSIDE PICK UP

We are now offering local pick up from our location in San Francisco!

Pick-up hours are Monday, Thursday and Friday 9AM-5PM. After placing an order, we will contact you when your order is ready for pick up instructions. 

SPECIAL CARE PACKAGING 

When necessary, we will use extra tape and or wraps to tape down liquid bottles and glass containers to prevent leaks and damage during transit. If you wish to decline additional packaging, please note during checkout.

DAMAGES AND LOSS

When mailing with USPS First Class or Parcel Post, please note that tracking confirmation and insurance is not included with shipping rates. We will do our utmost care to pack each and every one of our orders. In order to keep our prices low and maintain the quality of our service, Larkin Inc is not be liable for damages, lost or theft for orders shipped via USPS First Class and USPS Parcel Post. Shipping via USPS Priority and Express includes $50 of insurance for domestic shipments. If you prefer to ship with insurance, please note that all UPS shipments include insurance for the full value of your order. Larkin Inc is not liable for lost, stolen mail.

For damages or loss, please contact Customer Service at at info@Larkin-US.com and include your purchase invoice number and contact information. Please retain the damaged packaging include outer box and enclosed products. Though damages and/or loss are rare, they unfortunately do occur. Claims for damages and loss are at the sole discretion of the carrier.

When you receive your shipment and find damaged or missing merchandise:

  1. If possible, notify the delivery person or refuse the shipment.
  2. Take photos of the damaged merchandise, packaging box, and all contents of the order to assist in the investigation by the carrier. By doing so will expedite your claim and ensure the recovery of your loss. 
  3. Notify us via email with these photos immediately to info@Larkin-US.com.
  4. Retain all outer packaging, products, and label.

While we will assists as best as we can with the claims process of the chosen carrier, Larkin Inc is not liable for lost, stolen or damaged items caused by the courier service.

If a customer places an order and request to have delivery release without signature, doing so will waive any and all liability of the carrier and Larkin Inc in the event of loss, stolen or damaged order.

UPS GROUND NORMAL TRANSIT TIMES

US Time in Transit Map

USPS PRIORITY NORMAL TRANSIT TIMES (Hawaii and Alaska- 3 Day service)

USPS PARCEL POST NORMAL TRANSIT TIMES (Hawaii and Alaska)

From 2 to 12 business days

USPS FIRST CLASS NORMAL TRANSIT TIMES (Hawaii and Alaska)

From 2 to 12 business days